Data Rights Request Intake & Triage SOP

The Data Rights Request Intake & Triage SOP establishes standardized procedures for receiving, logging, classifying, and routing consumer data rights requests. This SOP ensures that all requests are consistently captured and properly directed within the compliance workflow.

Includes:

• Approved intake channel requirements (web, email, phone, portal).

• Request identification and classification criteria.

• Centralized logging and Request ID assignment procedures.

• Triage and routing workflows.

• Escalation triggers for complex or high-risk requests.

• Intake log and tracking requirements.

Provides organizations with a repeatable intake process that reduces the risk of missed or misclassified requests while creating a complete audit trail from initial receipt.

To be used with our CLIClaw Data Rights Management Compliance Program.