FAQ: Mail, Internet, or Telephone Order Merchandise Rule

Mail, Internet, or Telephone Order Rule Compliance FAQs

This section explains the FTC’s Mail, Internet, or Telephone Order Merchandise Rule and its application to businesses that sell goods by mail, online, or by telephone.

Topics include shipment timeline requirements, delay notices, cancellation rights, refund obligations, and enforcement authority.

Use this page to learn more about order fulfillment and delivery practices and federal compliance standards.

For structured compliance tools and implementation guidance, visit the CLIClaw Marketing Compliance Library.