Library: Mail, Internet, and Telephone Order Rule ("Mail Order Rule")

Federal Mail Order & Fulfillment Laws, Rules, & Regulatory Guidance.

Federal requirements governing mail, internet, and telephone orders address when sellers must ship merchandise, what happens when promised or required shipping times cannot be met, and when consumers may have cancellation or refund rights.

The FTC’s Mail, Internet, or Telephone Order Merchandise Rule and related government guidance provide requirements and information involving shipment representations, delivery delays, delay notices, consumer consent, cancellations, refunds, and related fulfillment practices.

Use these resources to research federal mail-order and fulfillment requirements, review regulatory guidance, and identify shipping, delivery, cancellation, and refund issues that may warrant additional compliance analysis.

Source Notice: Statutes, regulations, regulatory guidance, government publications, and other official materials made available or linked through CLIClaw are provided for research and informational purposes. These materials originate from the applicable government, legislative, regulatory, judicial, or other official source and are not authored by CLIClaw. Users should consult the applicable official source to confirm the current and complete version of any legal or regulatory material.